CONNECT WITH YOUR CUSTOMERS
ACROSS EVERY CHANNEL ON MOBILE DEVICES AND TABLETS

SAP solutions ensure that no matter where, when or how your customers engage with you, they’ll enjoy a seamless personalized experience. SAP provides a single view of the customer, integrated across every touch-point including sales, commerce, marketing, and service.

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An intersection

GET REAL-TIME VISIBILITY INTO YOUR CUSTOMERS AND YOUR BUSINESS

Less than 25% of marketers think they get the analytics they need from their company. SAP’s single platform has advanced data analysis tools and includes predictive analytics, so you can target precise demographics and manage offers in real time.

SELL MORE
THROUGH DIGITAL CHANNELS

Market-leading digital commerce will generate new revenue streams and improve your customer reach. With SAP Hybris Commerce Suite, you’ll see, on average, a 40% increase in online sales, and a 21% increase in shopping cart size.

40%

increase in online sales

21%

increase in cart size
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CRM vs. SAP CUSTOMER ENGAGEMENT AND COMMERCE SOLUTIONS

SAP solutions for customer engagement and commerce go far beyond CRM. By fully integrating Marketing, Commerce, Sales and Service, they’re able to provide a seamless end-to-end customer experience.

 
CRM
SAP
LETS YOU RUN YOUR BUSINESS END-TO-END WITHOUT POINT SOLUTIONS
HELPS YOU ENGAGE CUSTOMERS IN REAL TIME
ENABLES YOUR OMNICHANNEL STRATEGY
DIFFERENTIATES YOUR DIGITAL PRESENCE
INCREASES YOUR SALES THROUGH DIGITAL CHANNELS
DELIVERS CLOUD SOLUTIONS TO TAKE YOUR CUSTOMER FROM TWEET TO RECEIPT
LETS YOUR PEOPLE WORK FROM ANYWHERE ON MOBILE DEVICES AND TABLETS
EMBRACES THE UNIQUE CHALLENGES OF YOUR INDUSTRY
EMPOWERS FIELD SERVICE PEOPLE TO DELIVER EXCEPTIONAL CUSTOMER SERVICE
ELIMINATES GUESSWORK WHEN IT COMES TO PRICE AND ROI

What's your customer engagement score?

Find out how effectively your business engages with your customers. Sign up now to take a short quiz. You’ll also receive:

A new revealing global study where you can see how you stack up to other companies

Effective tips on how to engage your customer throughout their buying journey

Thought-provoking perspectives from industry leaders on how engagement drives growth

THOSE WHO HAVE GONE BEYOND CRM

At Bose we needed to support a new business structure and to simultaneously get insight on sales force activities across Europe. By giving our sales teams access to Cloud for Customer: Retail Execution, we provided them with a 360 degrees view of their accounts. The solution can be used in the office and in the field offline on their mobile device, allowing easy visit planning, territory management and reporting. We believe that this will make our sales force more effective and efficient in their work and help them meet their business objectives.
 

Nils Oud, Business Systems Manager, Bos

As a family company, taking care of customers is what we’re all about. But, over the years, the complexity of the business was getting in the way of understanding our customers, closing the loop and delivering value. SAP’s Customer Engagement solutions have helped us simplify our core business processes and improve our customer interactions. Our salespeople now have powerful, real-time information at their fingertips, on any device, when they sit down with a customer. In addition, Hana Cloud integration gave us the capacity to extend the system as we grow, in a way that’s easily incorporated into our existing on-premise systems, and that’s exactly what IT needed.
 

Tom Coleman, CIO, Sloan Valve

No one is more passionate than hockey fans, and we wanted to create real-time engagement for 30 million fans. That meant consolidating data from dozens of sources, from merchandise and tickets to paid subscriptions and fantasy hockey. SAP solutions give us a complete view of our fans – their favorite players, their history with the team – to provide more personalized experiences across channels, grow revenue, and build loyalty.”

 

Peter Del Giacco, EVP & CTO, National Hockey League

BEYOND CRM – A CLOSER LOOK

SAP Hybris is positioned as a leader in the Gartner Magic Quadrant for Digital Commerce for many critical capabilities provided by its digital commerce platform software.

SAP’s hybris is a leader in the Forrester Wave™ B2B Commerce Suites, Q2 2015 evaluation

Interested in learning more about our solutions?

SAP offers a range of industry-leading customer engagement solutions for marketing, sales, commerce, and customer service.

Explore our solutions