IF YOU’RE ONLY
RUNNING CRM,

YOU’RE RUNNING

OUT OF TIME.


GO BEYOND CRM.
You can’t engage today’s connected customers with yesterday’s CRM solutions. They want individualized experiences delivered in the moment – regardless of channel or where they are in their journey. That takes a new kind of thinking and a new kind of solution.  A solution which creates contextual interactions, which innovates business models and simplifies the technology landscape. One that goes beyond CRM. Far beyond.
DEMAND MORE
THAN JUST

THE SAME

OLD TOOLS.


GO BEYOND CRM.
Why should your business suffer because you can’t deliver a joined up, world-class, business-to-consumer experience for your business customers? SAP Hybris’ modern suite of integrated, omni-channel customer engagement and commerce solutions are built on a real-time, adaptive, award-winning platform designed for the way business-to-business commerce works today. That’s more than CRM.  A lot more.
CRM CAN’T HELP
YOU FIGURE OUT

HOW TO BILL

YOUR CUSTOMERS


GO BEYOND CRM.
The marketplace is changing and new revenue models are emerging.  Are you ready?  SAP Hybris suite of solutions not only help you better understand what your customers actually want so that you can make better business decisions, but they also help you implement new billing models around subscriptions or consumption which means that you’re ready to give your customers exactly what they need.
Crowd of people

What does it mean to go
beyond CRM?

It’s about creating a single view of your customer – what they’ve done, what they’re doing, and what they’re likely to do – and then using that context to engage in the moment.

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MARKET IN THE MOMENT
WITH CONTEXT AND AGILITY

60% of marketers we recently surveyed believe that their various technology tools are daily impediments to delivering on the company’s vision and goals.  We change that with powerful solutions which help marketers predict customer intent to deliver unique experiences and market with speed.

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An intersection

WIN BUSINESS ANYWERE, ANYTIME, EVEN OFFLINE

Digital-first customers demand that you know them and their business.  Digital-first sales people demand tools that give them insight and the power to win, even when there’s no signal.  We deliver the solutions your sales people will love.

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SELL MORE
THROUGH DIGITAL CHANNELS

Market-leading digital commerce will generate new revenue streams and improve your customer reach. In fact, we think you’ll see, on average, a 40% increase in online sales, and a 21% increase in shopping cart size.

Discover our commerce solutions

40%

increase in online sales

21%

increase in cart size
Woman with phone

SERVE EVERY CUSTOMER LIKE THEY’RE YOUR ONLY CUSTOMER

Whether in the contact center or at the customer site, your customer service teams want to deliver exceptional experiences every time and on every channel.  Our service solutions help them proactively solve problems, fix what’s broken and turn customers into advocates.

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MONETIZE NEW MODELS AND BE THE FIRST TO MARKET

Differentiate yourself with customer-centric subscription offers. Exploit fast-moving market opportunities by quickly changing customer pricing and partner revenue-sharing models. Sound like a dream? Our billing and revenue management solutions make it a reality.

Discover our billing solutions

IT TAKES MORE THAN JUST THE CORE

SAP Hybris has been ranked as a vendor in the ‘Leader’ Quadrant for the 2016 Gartner Magic Quadrant report for Digital Commerce based on our growth, vision, functionality and accelerator packages.

SAP Hybris is a ‘Leader’ in the Gartner Magic Quadrant for Marketing Resource Management (MRM) in 2016. This is the fourth year in a row that SAP has been in the “Leaders” quadrant for vision and ability to execute.

SAP Hybris is a leader in the Forrester Wave™ B2B Management, Q4 2015 evaluation.

SAP Hybris is a leader in the Forrester Wave™ Subscription Billing Solutions, Q4 2015 evaluation.

 

 

THE BEYOND CRM CHECKLIST

SAP Hybris solutions for customer engagement and commerce go far beyond CRM. By fully integrating Marketing, Commerce, Sales and Service, they’re able to provide a live customer experiences which set your business apart from everyone else. We help you:

 
OTHER
SAP HYBRIS
RUN YOUR BUSINESS END-TO-END WITHOUT POINT SOLUTIONS
ENGAGE CUSTOMERS IN THE MOMENT AND IN CONTEXT
CARRY YOUR OMNICHANNEL STRATEGY ACROSS DEPARTMENTS
HARMONIZE YOUR DIGITAL AND PHYSICAL PRESENCE
CHOOSE THE RIGHT MIX OF PUBLIC CLOUD, PRIVATE CLOUD AND ON-PREMISE
LET YOUR PEOPLE WORK FROM ANYWHERE ON MOBILE DEVICES AND TABLETS
EMPOWER FIELD SERVICE PEOPLE TO DELIVER EXCEPTIONAL CUSTOMER SERVICE
ADDRESS THE UNIQUE CHALLENGES OF YOUR INDUSTRY
BEAT COMPETITORS TO MARKET WITH NEW BILLING MODELS
ACCURATELY PREDICT YOUR ENGAGEMENT COSTS
CUSTOMERS WHO HAVE GONE BEYOND CRM

At Bose we needed to support a new business structure and to simultaneously get insight on sales force activities across Europe. By giving our sales teams access to Cloud for Customer: Retail Execution, we provided them with a 360 degrees view of their accounts. The solution can be used in the office and in the field offline on their mobile device, allowing easy visit planning, territory management and reporting. We believe that this will make our sales force more effective and efficient in their work and help them meet their business objectives.
 

Nils Oud, Business Systems Manager, Bos

As a family company, taking care of customers is what we’re all about. But, over the years, the complexity of the business was getting in the way of understanding our customers, closing the loop and delivering value. SAP’s Customer Engagement solutions have helped us simplify our core business processes and improve our customer interactions. Our salespeople now have powerful, real-time information at their fingertips, on any device, when they sit down with a customer. In addition, Hana Cloud integration gave us the capacity to extend the system as we grow, in a way that’s easily incorporated into our existing on-premise systems, and that’s exactly what IT needed.
 

Tom Coleman, CIO, Sloan Valve

No one is more passionate than hockey fans, and we wanted to create real-time engagement for 30 million fans. That meant consolidating data from dozens of sources, from merchandise and tickets to paid subscriptions and fantasy hockey. SAP solutions give us a complete view of our fans – their favorite players, their history with the team – to provide more personalized experiences across channels, grow revenue, and build loyalty.”

 

Peter Del Giacco, EVP & CTO, National Hockey League

Interested in learning more about our solutions?

SAP Hybris offers a range of industry-leading customer engagement solutions for marketing, sales, commerce, and customer service.

Explore our solutions