Customers are demanding new and seamless ways to interact with brands. They want to engage on their own terms and across all channels. The customer experience needs to be intuitive, consistent and simple. Customer Engagement and Commerce solutions from SAP keep you a step ahead of this ever-changing landscape. There’s only one customer, but there are many journeys. And SAP opens the door to infinite possibilities.
Learn how SAP hybris Commerce solutions unify all data and content on a single, fully integrated platform to deliver a frictionless shopping experience across every channel. Its simple - ready to buy meets ready to sell.
Gartner’s Magic Quadrant for Digital Commerce 2014 helps business and IT leaders to choose ecommerce application partners to improve their customer experience. The report has named hybris as a leader in digital commerce, positioned highest in ability to execute.
Make every customer feel like your only customer. SAP hybris marketing solutions helps you stay a step ahead by harnessing the power of past interactions and transactions so you can market to an audience of one with precision.
The best marketing isn’t about marketing, it’s about building relationships. And to build a relationship with a customer, you need to know them. Learn how to engage people through contextual marketing in this engaging ebook.
Give your sales reps the insight and tools to better understand customers’ challenges and preferences while building strong customer relationships. Smarter selling is simple with SAP Cloud for Sales.
Get insights to sales trends, benchmarks and strategies based on the views of 1,220 global business buyers. Understand the changing buyer and seller dynamic with the results of our 2015 Future of Sales survey.
Deliver a consistent, contextual, and effortless customer service experience regardless of channel or device throughout the customer journey with SAP’s solutions for service.
Learn how omni-channel contact centers compare to their multi-channel counterparts across key performance indicators, such as customer retention rates and first contact resolution rates.
Learn how Vodafone Netherlands is leveraging our marketing analytics to help customers enjoy their mobile life anywhere, anytime.
Montréal’s public transit company developed an app that personalizes riders’ daily commutes, creating a loyalty program that would reward customers instantly.
DFB intends to offer products and services tailored to customer need to improve customer loyalty and build long-term relationship with the football public.
See how this TV shopping channel is gaining a more complete picture of customers – with SAP CRM powered by SAP HANA - to deliver more personalized offers.
Hear how Bentley Systems is increasing client engagement by allowing their sales force to have client data at their fingertips anywhere, anytime.
Learn how ContiTech AG helped give their sales teams 24/7 access to real-time data and accelerate growth and sales in new areas.
See how AkzoNobel with SAP Cloud for Sales solution, gives sales reps the information to engage in more meaningful customer interactions and better service across the globe.
Learn how mobile access means customer information at a click for sales teams with lower costs, and greater productivity generating better service for customers.
Learn how Nu Skin, call center staff satisfied customers faster and boost retention by making their agents’ jobs easier, achieving their goals with SAP customer service software.
See how Philips Respironics GK helps senior citizens lead independent lives by offering superior customer service from initial inquiries right through post subscription support.
Hear how Swedish manufacturer Alfa Laval establish their first product catalog and came to choose hybris Software for their e-business journey.
Learn how Sick AG, the leading producer of sensor and sensor solutions, used hybris B2B commerce solution to develop a global Sick portal for 31 subsidiaries.
Read how National DCP, a supply chain management co-op, used SAP Cloud for Service to automated customer interactions and provide proactive service.