The Institute is a think tank for creating value for government by leveraging digital capability to meet the needs of citizens and consumers of government services. As thought leaders we tackle complex problems to help keep digital government simple for the future.
If you’d like to discuss how you can be involved email firstname.lastname@example.org
This paper explores improving social outcomes through predictive analytics and managing the emerging moral hazard and ethical challenges.
This Point of View, co-authored by Brian Lee-Archer and Ryan Van Leent, examines the issue of real-time analytics within the context of the social protection industry. We often see technology promoted as "must have" but without context within the industry you operate within, it can look more like a solution looking for a problem.
This Point of View, authored by Brian Lee-Archer examines the question ‘What is digital government?’ The creation of public value through digital means is fundamental for defining digital government. Digital government is more than simply making a government service digital such as putting a claim process online. Investment decisions for digital government should be based on the potential return on investment in terms of public value.
As social protection funding sits front and centre within the current EU financial crisis, there are ongoing questions about achieving effective social outcomes from what is spent and how this investment can make a positive contribution to economic activity.
This point of view, authored by Institute Associate, Thomas Boulton, examines the principle of naturally connected government services. This brief opens a door for an on-going discussion on the term naturally connected and what are the implications for government and the citizens they serve.
This point of view, authored by SAP Institute for Digital Government Associate, Kylie Watson, examines urban planning and the potential for real time data to improve the urban design process lead These mega issues have their own destiny while at the same time each is influenced and the impact magnified by the others – eg. globalisation and climate change, digitisation and globalisation, urbanisation and ageing populations. This brief takes a positive view at how urban design through leverage of real-time data sources can mitigate some of the negatives of urbanisation (ie. congestion) leading to better living standards for all. ing to better social and economic outcomes in our ever-growing cities.
This brief point of view examines achieving simplicity in government services at a cost of introducing new levels of consequential complexity. Digital identity is an area of potential complexity as services are simplified through digital government initiatives. An initiative in India is providing a way forward where simplicity in service delivery is being achieved without making the digital identity model overly complex. For digital government to flourish, simplicity needs to be achieved without consequential complexity.
This point of view explores the need for government to embrace big thinking and innovation over process, compliance and a reliance on structured models in the face of digital disruption. In an age of disruptive change, it can be difficult to keep pace but we need to remember that humans have been subjected to constant adaptation throughout tens of thousands of years and we always manage to find ways to evolve and adapt. The key is in flexibility – not introducing inflexible systems and models for behaviour.
This point of view, co-authored by the Australian Strategic Policy Institute (ASPI) and the SIDG, followed an executive roundtable and explores the technology landscape in 2030 and its implications for national security.
This point of view, authored by Brian Lee-Archer, discusses the need for an enlightened approach to data linking. Deriving public value from digital government is buried in the mountains of data collected every day by government agencies. This data, if it was linked for the purpose of public good could provide evidence and indicators leading to insight into causation at both an individual and cohort level.
This point of view, authored by Thomas Boulton, reflects on some of the previous transformational waves in service delivery and how digital technology provides a platform for a new wave of innovation.
This point of view, co-authored by Belinda McKeon and Kylie Watson, explores how public security authorities such as the police are using the data generated within social media to help solve crimes.
The creation of public value requires an investment in initiatives with substance and form as opposed to quick fixes which may look good in the short term but end up like many things in the fashion industry, out of style and left in the cupboard. This point of view is authored by Brian Lee-Archer.
This Point of View, authored by Brian Lee-Archer draws parallels between iPhones and Swiss bank accounts, discussing issues of privacy and the social contract
This Point of View, authored by Belinda McKeon discusses the digital divide between and within countries and the importance of not making assumptions about a population cohort’s digital adoption rate
In this point of view, Brian Lee-Archer discusses the impact of the FBI v Apple iPhone case on national security and individual privacy.
This point of view by Thomas Boulton poses the question of whether government is at risk of overloading digital with compliance.
In April 2016 the Institute held an executive roundtable exploring the impact of digital technology on shared services for government. In this point of view, Belinda McKeon draws upon some of the themes that arose in roundtable discussions around what digital shared services could look like.
In this point of view Thomas Boulton continues the conversation of how government can balance compliance and public value in service delivery by applying a framework such as EAST.
What makes an innovative initiative enduring? In this point of view Brian Lee-Archer explores enduring innovation in the social protection field.
Effective and efficient use of internal ICT software is integral to the effectiveness and efficiency of organisations, but the risks posed by poorly managed organisational change often discourages government from new implementations. This point of view authored by Kylie Watson discusses how government can change its approach to change.
It has long been argued there is a structural bias in the social security system against women. Can a digital government address this problem? In this point of view Brian Lee-Archer discusses this issue.
In this point of view Thomas Boulton introduces the concept of real time program evaluation. A brief overview of program evaluation history provides insight into why change is needed to improve outcomes.
Commodity-dependent economies are at risk as digital disruption changes the very nature of work and the jobs of the future. In this point of view Brian Lee-Archer discusses the future of work in countries moving from commodity-led to digital-led economies.
Digital government is about far more than just putting some forms online. It actually has the potential to address some of society's deepest and most entrenched problems. In this point of view Brian Lee-Archer refreshes our memory on digital government and its link to public value in an article published by the Centre for Public Impact.
The social security industry faces challenging times. There are the well-known challenges of ageing, adequacy, coverage and financing. A rapidly emerging challenge is digital. Digital can be defined as creating value at the new frontiers of the business world; creating value in the processes that execute a vision of customer experiences; and building foundational capabilities that support the entire structure. In contrast to the traditional and well understood social challenges, the digital challenge is disrupting all industries at the same time. Digital disruption is contributing to global growth around the world, while simultaneously adding to instability in financial and labour markets. To find out more about this challenge read the paper presented recently at the 14th ISSA Conference on ICT in Social Security in Astana in September 2015.
Indonesian Ministry of National Development Planning (BAPPENAS) with support from the World Bank and Department of Foreign Affairs and Trade Australia Seminar : Implementing Fair, Sustainable and Effective Social Security Systems
Presentation title : From automation for efficiency to automation for effectiveness in social security - the rise of digital government
Participated in Nordic Day - Children and Young people can’t wait – improving well-being through cooperation.
Workshop title: Using predictive data in social protection - A new form of moral hazard?
Executive Roundtable hosted by the SIDG : Digital Government
International Seminar Providing Adequate Benefits And Adapting To Future Megatrends
Presentation title : New Concerted Systems in Modern Social Protection
14th International Conference on Information and Communication Technology in Social Security Conference paper : Challenging Times for ICT Delivering Against Expectations in the Digital Age – SAP for Social Protection
Presentation : Predictive data in social protection
Presenting at the International Social Security Association’s Regional Forum on “Leading innovation in social security administration in Europe”
The German Chancellor Dr Angela Merkel addressed a German-Australian Chamber of Commerce event where she announced the SAP Institute for Digital Government would be set up in Canberra.
Courtesy of AHK
Courtesy of AHK
Courtesy of AHK
Australian Computer Society Conference: ICT Shaping our Future
The Institute presented on the topic of ethics, behavioural insights and the use of predictive analytics in the public sector. details are available by contacting email@example.com
NDIS: New World Conference
The Institute will be launched at this event which will include the release of the paper Social Investment in the Digital era. This groundbreaking international conference will welcome more than 1500 people with disabilities, service providers, IT professionals and companies all wanting to be part of the technology revolution in disability services in the 21st century. The conference will showcase innovative technology designed to enhance the lives of people with disability and enable choice and control and full participation in life.
Government Cloud Forum
The Institute will be presenting at the upcoming GOV Cloud Forum, held on Thursday 29th October at SAP in Sydney. The newly established SAP cloud user forum was created to bring together leading digital government agencies to share best practises for transformation to cloud first practise, along with SAP technology experts and business partners.
The presentation will outline to government officials how they can leverage the SAP Institute for Digital Government and plan for transformation within their departments.
We are currently working on a point of view on technology issues for national security up to the year 2030.
We are currently working with a leading university on exploring behavioural insights (nudge) in the context of digital government.
Software business, SAP, has launched the SAP Institute for Digital Government alongside five other foundation partners – the Australian Catholic University, Australian National University, European Social Network, International Social Security Association and National Disability Insurance Agency.
The National Disability Insurance Agency has joined two Australian universities as founding members of a new privately funded research institute that aims to explore revolutionary models of public service delivery underpinned by big data and digital transformation.
Software vendor SAP, along with five partner organisations, yesterday launched The SAP Institute for Digital Government.
The SAP Institute for Digital Government officially opened in Canberra last week, marking the occasion with the delivery its first research results.
In collaboration with government agencies, universities and partner organisations, SAP’s just-launched Canberra-based Institute for Digital Government (IDG) will facilitate innovation through digital technology for deeper policy insight and improved service delivery.
It’s long been said that ‘government IT’ and ‘digital government’ are not the same thing. They are, of course, very different.
German software giant SAP is investing $150 million in a dedicated Centre for Digital Government in Canberra. This centre, to be operational by mid-2015, will be fully integrated with hosted private cloud services.
Level 3, Building 4, 70 Kent Street, Deakin, Australian Capital Territory, Australia, 2600
The Institute is anchored in Canberra, Australia but as a global initiative we are working with people all around the globe to make digital government simple for the future.