Our company is focused on our customers’ experience. We rely on customer insights (such as customer feedback, profile information, and purchase history) to offer customers a personalized buying experience.
We have technology to support our business processes and provide visibility and efficiency across our network (customers, suppliers, workforce, and assets). And our technology is flexible so we can easily bring in new applications and tools to support our evolving needs.
Our business is effective at managing critical HR functions such as recruitment, onboarding, collaboration, learning, and performance management. We effectively manage current talent and can adapt quickly to changing business needs.
Our business has technology in place to manage effectively our procurement processes, including sourcing, contracting, purchasing, supplier management, invoicing, and payments.
Our technology and processes support our company’s ability to offer personalized products and services, and customizable pricing options.
Our company has automated processes and visibility across the manufacturing process including production plans, performance monitoring, sourcing supplies, and inventory optimization so that we can avoid production disruptions and stock shortages.
Our company culture supports innovation by encouraging an entrepreneurial spirit and promotion of cross-functional collaboration within the company and with external organizations.
We actively manage our product and services portfolio against KPIs and benchmarks to ensure we stay competitive and are achieving our goals.
Our company has clearly defined roles, responsibilities, and KPIs. We have access to data insights to inform our strategy and support decision making.
In the last three years, our company outperformed its peers in terms of percentage of revenue growth.
In the last three years, our company outperformed its peers in terms of operating margin.
Different companies follow different strategies to drive their businesses forward, some focus more on being a low-cost provider, others focus on developing more niche products and services, while others are in a more reactive position.
What is driving your business strategy?
(i.e., serving customers with specific needs through new products/services)
(i.e., operating at a lower cost than your competitors)
(i.e., Keeping costs under control while selectively generating new products/services or entering new markets)
(i.e., Making sure the company guards against critical threats by taking whatever action is necessary)