EXPERIENCE.

THE FUTURE

OF RETAIL.
 
It’s never been easier for customers to determine which companies provide stand-out experiences—and which ones don’t. Retailers can no longer differentiate themselves based only on the features and benefits of their products and services. Instead, they need to win the hearts of customers and employees by generating positive feelings for their brand and actively reacting to negative ones. That’s why Best Run Retailers listen to feedback and sentiments; understand what, when, and why things are happening; and take the right action at the right moment.

 

Hear from SAP Customers

Creating customer experiences in retail with Migros and Netconomy at NRF 2020

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Pentland Brands CIO Abhy Thomas Joseph shares his tech trends for retailers in 2020

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Toys R Us at NRF 2020 - Creating magical experiences online and in-store in the experience economy

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Impecavel CEO Rafael Sampaio shares at NRF 2020 their successful experience using Qualtrics

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Adidas shares their trends for retail at NRF 2020

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Moving from in-store to online: Shane Co.’s story

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How Valora innovated the in-store experience with QR code technology

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Master the Digital Customer Experience: Best Practices in Retail

Engaging the voice of the customer for heightened CX

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Top 10 digital strategies to drive customer loyalty in retail

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Combining X and O data - The key to experience management for retailers

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Exploring the top 10 friction points in the customer journey

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Top 10 friction points in the customer journey and how to fix them

Access New Research and Insights

Couture Connections: Fashioning Improved  Customer Loyalty with Experience Data

Fashion: The Future Interface Between Mind, Body, and Planet

Future Fashion Could Make Us Superheroes

As our clothes and accessories demonstrate, fashion is visual and fun. But it’s also the interface between us and our world, protecting us while broadcasting who we are and who we want to be. Here's how tech-assisted fashion could give us superpowers.

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Fuelled by health and environmental concerns, innovative ideas about aging, and better understanding about mind-body connections, wellness has become an exploding global market. Retailers are well qualified to become consumers’ most trusted wellness advisors – but they’ll need new, innovative ideas to become leaders in a fragmented marketplace.

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