For Vikingdirect.nl, part of office supply giant Office Depot, we developed chatbot Vicky. The reason? Office Depot noticed that many customers contacted customer service by phone just after having visited the website. It seemed that they couldn’t find the information they were looking for. Chatbot Vicky will change all this: she is available 24/7 and can help you with questions like ‘What is my order status?’ and ‘Which cartridge does my printer need?’ You can type in your question or speak to Vicky personally.

Vicky can help you with your order status even if you don’t have the order number at your fingertips. Using your name, she can show you your entire list of previous orders. On top of that she knows precisely which cartridge you need for your printer type. In the future, more scenarios can be added to chatbot Vicky. She can even recognize your voice and let you know in advance that your cartridges will need replacing in two weeks’ time - and she might ask you if you’d like her to order them for you.