At the beginning of the day the service engineer switches on a tablet that shows the location of where his help is needed. When the service engineer has arrived he can now put on his Mixed Reality glasses which recognizes the subject, for example a car charging station, and gives information about the malfunction that has occurred. Still no solution? The service engineer clicks on the option to call in a specialist, that can help him solve the problem by using visual guidance.
Once the problem is solved, the service engineer checks the tablet again, and it provides him with a route to the next job!