Creating public value through digital government
The Institute aims to address the complex problems faced by government through collaborative research projects. If you would like to know more about these projects, or would like to participate in the activities of the Institute, please contact us.

Dynamic public policy outcomes through Real-Time Program Evaluation

Governments seek policy and program agility as they respond to rapid changes in economic and social conditions. Identifying how, when and where programs are performing against objectives needs to happen in real-time to optimise outcomes within the funding envelope. Digital technology provides the opportunity for a predictive lead indicator approach, including the analysis of data from government and public sources that is continuously updated as programs roll out. This continuous real-time evaluation approach enables policy changes to be made to maximise the benefits and to avoid cost blow-outs.

The Institute is gathering a consortium of interested parties to participate in this ground breaking research into Real-Time Program Evaluation. If you are interested in finding out more or getting involved with the project, please contact us.

The digital nudge in social security

The concept of nudge from the field of behavioral economics has sparked government initiatives that have yielded significant value. By introducing digital to the equation, nudges can become targeted to individual circumstances which potentially increases their effectiveness.

We are working with the Australian National University to explore the concept of digital nudges and their application in social security.

Digital shared services

Reducing the cost of service delivery is no longer enough, consumers rightly expect that government will be able to improve the experience associated with the service by delivering a rich user interface. They also expect the services to be dynamic, aware of their personal circumstances and proactive, providing support and information to a consumer before they have requested it.

In April 2016 the Institute held an event in the executive roundtable series, which explored the impact of digital technology on shared services in government. We are currently working on an updated discussion paper and will further explore this topic in an upcoming digital shared services roundtable to be held in Astana, Kazakhstan.

Countering violent extremism

The movement from the Defence Industrial Complex as the predominant supplier of national security capability towards commercial providers is a fundamental shift; the implications of which, need to be understood and addressed by governments at a policy level to ensure enhancement to capability through contemporary technologies and innovation is not simultaneously degraded by the creation of unforeseen vulnerabilities.

The Institute initiated its research into countering violent extremism (CVE) in November 2015 with an executive roundtable in partnership with the Australian Strategic Policy Institute, by examining the topic “The Technology Landscape in 2030 and its Implications for National Security.”

Service quality excellence

The Institute recognises the importance of service quality for improving performance and creating value in social security institutions. In June, we engaged with Caribbean social security organisations to workshop the International Social Security Association’s (ISSA) Service Quality Guidelines.

We are currently collaborating with our partner, the ISSA, as an external expert to develop the Recognition Workbook for Service Quality.

Intelligent communities

The concept of smart cities in the 21st century has been dominated by a technology centred agenda which can overlook the vital aspects of a community: people, employment opportunities and social capital. While advanced technology remains important in revolutionising the ways cities function, other political, economic, and social factors contribute to the liveability outcomes for these mass populations.

The Institute is partnering with stakeholders from industry, government and academia to examine intelligent communities in the context of regional-metropolitan supply chains, social capital development and public policy in a digital government environment.