Producing thought leadership in digital government
In this discussion paper, we propose an “intelligent community” narrative incorporating the technology aspects of a smart city, with parallel investment in social capital and liveability factors contributing to better outcomes through a virtuous circle effect.
Co-authored with the Australian National University and published in the International Social Security Review, ‘The Digital Nudge in Social Security Administration’ presents a new concept as Nudge theory and predictive analytics are joined in a social investment context.
In this point of view, Brian Lee-Archer provides an insight into the impacts of digital technology on government to citizen relationships and how these can be improved in the future.
In this point of view, SIDG Associate Alan Bradbury provides an everyday use-case for blockchain technology and how better value can be delivered in the medium to long term.
Even a brontobyte of data has little value unless it’s simple for most potential users to access it, search it, put it in context, and use it. Natalie Kenny from SAP discusses the need to maximise the value of data in this point of view.
Whether you’re debating the top athlete or a critical public policy choice, data analytics will only take you so far without the aspect of human judgement. Brian Lee-Archer makes the connection between the Olympics and digital government in this point of view.
Empowering people through access to knowledge, information and services via channels that are simple and convenient, are all part of the multi-pronged approach to addressing social disadvantage undertaken by enlightened social protection agencies. In this point of view, Brian Lee-Archer discusses the duty of care required by social security agencies, and the role that data can play in addressing the risks associated with organisations moving deeper into the digital world.
There are both risks and benefits involved in moving government services towards a digital identity model, and these should not be ignored. In this point of view on digital identity, Brian Lee-Archer discusses designing government policies for the majority and providing for the exceptions.
At the World Social Security Forum, to be held in Panama City, experts will discuss global trends and key challenges facing social security. Institute Director Brian Lee-Archer will be presenting on “Evolving expectations: Innovation in user-centred service delivery.”
On October 14, 2016, the Institute supported its first event in Kazakhstan exploring “Government Transformation in a Digital Era.” Institute Affiliate, Ainur Mukhanbetzhanova, reports on the Executive Roundtable discussions.
One of the key attributes of digital government is the creation of public value. Looking beyond the technology inspired hype, could blockchain technology contribute to public value? SAP Industry Principal and Institute Associate Alan Bradbury proposes a use-case for blockchain technology.
What’s the result when you combine nudge theory, social investment and predictive analytics? In this point of view Brian Lee-Archer introduces the Institute’s new research focus – the “Digital Nudge.”
In the age of Google and Siri, personality and problem solving skills outweigh knowledge and experience, so what does this mean for the hiring process? Belinda McKeon and Shaeyen Mackay from the Institute pose this question.
To solve our major social problems, public institutions must first establish the same level of trust from the general public that is maintained with the likes of medical researchers. Brian Lee-Archer unravels the issues associated with using personal data to determine the root causes of social problems.
The question of free speech in the digital world challenges the notion of what is fair and reasonable and how far to go before the “nanny state” kicks in. Brian Lee-Archer raises the issue of transparency in government in this point of view.
The Census and data linkage: our collective personal data, de-identified and linked to provide a longitudinal perspective, can help solve societal problems. In this point of view, Brian Lee-Archer looks at the benefits of societal snapshots.
In this point of view our national security expert, Jolyon Keegan, reflects on the Australian Security Summit and the role of technology as both a threat and an enabler to national security in the digital era.
Digital disruption is talked about in terms of a zero-sum game – as one new business model rises (e.g. Uber), a traditional business model crashes and burns (the taxi industry). SIDG Director Brian Lee-Archer explains why it doesn’t have to be this way.
Civic hacking events aim to unleash the potential of data for public good, but there are some limitations to what they can achieve. Natalie Kenny from SAP investigates how civic hacking can assist the policy making process.
There is a push to move service delivery to a more localised model, but what happens when lower levels of government do not have the competency required to deliver a particular service? Brian Lee-Archer discusses the principle of subsidiarity in this point of view.
There’s been lots of discussion about the impact the digital disruption will have on people’s jobs. Advances in digital technology and automation will have a significant impact for workers. Kylie Watson explores these issues in this point of view.
Government service delivery needs to be respectful of people’s rights while at the same time targeted at people’s individual needs. As capabilities become available to government service delivery agencies to behave in a more targeted and predictive manner based on individual data, the creepy or cool test needs to be applied. In this article Institute Director Brian Lee-Archer considers where the line should be drawn.
Digital government is about far more than just putting some forms online. It actually has the potential to address some of society's deepest and most entrenched problems. In this point of view Brian Lee-Archer refreshes our memory on digital government and its link to public value in an article published by the Centre for Public Impact.
Effective and efficient use of internal ICT software is integral to the effectiveness and efficiency of organisations, but the risks posed by poorly managed organisational change often discourages government from new implementations. This point of view authored by Kylie Watson identifies how government can change its approach to change.
In April 2016 the Institute held an executive roundtable exploring the impact of digital technology on shared services for government. In this point of view, Belinda McKeon draws upon some of the themes that arose in roundtable discussions around what digital shared services could look like.
The creation of public value requires an investment in initiatives with substance and form as opposed to quick fixes which may look good in the short term but end up like many things in the fashion industry, out of style and left in the cupboard. This point of view is authored by Brian Lee-Archer.
This point of view, authored by Brian Lee-Archer, addresses the need for an enlightened approach to data linking. Deriving public value from digital government is buried in the mountains of data collected every day by government agencies. This data, if linked for the purpose of public good, could provide evidence and indicators leading to insight into causation at both an individual and cohort level.
This point of view explores the need for government to embrace big thinking and innovation over process, compliance and a reliance on structured models in the face of digital disruption. In an age of disruptive change, it can be difficult to keep pace but we need to remember that humans have been subjected to constant adaptation throughout tens of thousands of years and we always manage to find ways to evolve and adapt. The key is in flexibility – not introducing inflexible systems and models for behaviour.
This brief point of view examines achieving simplicity in government services at a cost of introducing new levels of consequential complexity. Digital identity is an area of potential complexity as services are simplified through digital government initiatives. An initiative in India is providing a way forward where simplicity in service delivery is being achieved without making the digital identity model overly complex. For digital government to flourish, simplicity needs to be achieved without consequential complexity.
This point of view, authored by SAP Institute for Digital Government Associate, Kylie Watson, examines urban planning and the potential for real time data to improve the urban design process lead. These mega issues have their own destiny while at the same time each is influenced and the impact magnified by the others – e.g. globalisation and climate change, digitisation and globalisation, urbanisation and ageing populations. This brief takes a positive view of how urban design through the leveraging of real-time data sources can mitigate some of the negatives of urbanisation (i.e. congestion) leading to better living standards for all.
This point of view, authored by Institute Associate, Thomas Boulton, examines the principle of naturally connected government services. This brief opens a door for an on-going discussion on the term naturally connected and what are the implications for government and the citizens they serve.
As social protection funding sits front and centre within the current EU financial crisis, there are ongoing questions about achieving effective social outcomes from what is spent and how this investment can make a positive contribution to economic activity.
This Point of View, authored by Brian Lee-Archer, examines the question ‘What is digital government?’. The creation of public value through digital means is fundamental for defining digital government. It is more than simply making a government service digital such as putting a claim process online. Investment decisions for digital government should be based on the potential return on investment in terms of public value.
This point of view, co-authored by Brian Lee-Archer and Ryan Van Leent, examines the issue of real-time analytics within the context of the social protection industry. We often see technology promoted as ‘must have’ but without context within the industry you operate within, it can look more like a solution looking for a problem.
How can a digital world lead to richer evidence-based management capabilities? In this point of view Thomas Boulton describes how evidence-based management has informed the Institute’s thinking around our ‘Dynamic Public Policy through Real-Time Program Evaluation’ research project.
Mr. Hans-Horst Konkolewsky, Secretary General of the International Social Security Association, released a report titled “Ten Global Challenges for Social Security” during the World Social Security Forum in Panama in November 2016. In this point of view, Brian Lee-Archer reflects on his time at the Forum and addresses the challenges faced by social security around the world.
In this point of view Jolyon Keegan provides an analogy for increasing capability and performance through technology adoption.