CONNECT WITH YOUR CUSTOMERS
ACROSS EVERY CHANNEL ON MOBILE DEVICES AND TABLETS

SAP solutions ensure that no matter where, when or how your customers engage with you, they’ll enjoy a seamless, personalized experience. SAP provides a single view of the customer, integrated across every touchpoint, including commerce as well as marketing and service.

GET REAL-TIME VISIBILITY INTO YOUR CUSTOMERS AND YOUR BUSINESS

Run your business on “up-to-the-second” information, and react instantly to changes in the market. After all, you can’t run today’s business on last week’s data. SAP’s single platform has advanced data analysis tools and includes predictive analytics, so you can target precise demographics and manage offers in real time.

SELL MORE
THROUGH DIGITAL CHANNELS

Market-Leading Digital Commerce will generate new revenue streams and improve your customer reach. With SAP hybris Commerce Suite, businesses see, on average, a 40% increase in online sales, and a 21% increase in average shopping cart size.

40%

increase in online sales

21%

increase in average cart size
Woman with phone

CRM vs. SAP CUSTOMER ENGAGEMENT AND COMMERCE SOLUTIONS

SAP Customer Engagement and Commerce solutions go far beyond CRM. By fully integrating Marketing, Commerce, Sales and Service, they're able to provide a seamless end-to-end customer experience.

 
CRM
SAP
LETS YOU RUN YOUR BUSINESS END-TO-END WITHOUT POINT SOLUTIONS
HELPS YOU ENGAGE CUSTOMERS IN REAL TIME
ENABLES YOUR OMNICHANNEL STRATEGY
DIFFERENTIATES YOUR DIGITAL PRESENCE
INCREASES YOUR SALES THROUGH DIGITAL CHANNELS
DELIVERS CLOUD SOLUTIONS TO TAKE YOUR CUSTOMER FROM TWEET TO RECEIPT
LETS YOUR PEOPLE WORK FROM ANYWHERE ON MOBILE DEVICES AND TABLETS
EMBRACES THE UNIQUE CHALLENGES OF YOUR INDUSTRY
EMPOWERS FIELD SERVICE PEOPLE TO DELIVER EXCEPTIONAL CUSTOMER SERVICE
ELIMINATES GUESSWORK WHEN IT COMES TO PRICE AND ROI

SIMPLE
IS A STEP AHEAD OF CRM

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Learn just how much you could benefit from running SAP customer engagement solutions.

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THOSE WHO HAVE GONE BEYOND CRM
BEYOND CRM – A CLOSER LOOK

SAP positioned as a leader in the Gartner Magic Quadrant for Marketing Resource Management 2015

SAP positioned as a leader in the Gartner Magic Quadrant for Marketing Resource Management 2015

Interested in learning more about our solutions?

SAP offers a range of industry-leading customer engagement solutions for marketing, sales, commerce, and customer service.

Explore our solutions